Refund & Cancellation Policy

Last updated: 29 October 2026

This policy applies to payments made in the GetMyHelp app and on getmyhelp.app, provided by Local Connects (Sole Proprietorship) ("we", "us"). Using GetMyHelp as a job seeker is free; this policy covers paid services only. See our Pricing page for what is paid.

1. Contact unlocks

When you pay to unlock the contact details of a worker, contractor or class, the details are shown to you immediately. Contact unlocks are therefore final and are not refundable.

2. Ads

Job ads and Neighbourhood ads cannot be cancelled or refunded once they are paid for and published. You can delete an unpaid draft at any time at no charge.

3. Failed payments

If money was debited from your account but the payment failed, your bank or PhonePe reverses it automatically, as per RBI timelines (usually within 5–7 working days). If it is not reversed, write to us with the order ID and we will help.

4. Duplicate or excess charges

If you were charged twice or charged more than the price shown in the app, write to us at info@getmyhelp.app with the order ID within 30 days of the payment. Once we confirm the error, we refund the extra amount to the original payment method.

5. When refunds are paid

Approved refunds are paid out in batches on the 15th and the last day of every month. After that, your bank may take 5–7 working days to credit the amount.

6. Contact and grievances

For refund questions or complaints, contact Nikhil K, Local Connects, A1204, Trifecta Starlight, ITPL Main Road, Garudacharpalya, Bangalore 560048, at info@getmyhelp.app.